SHIPPING POLICY
Orders are shipped between one to three business days. Orders placed over the weekend are dispatched on Mondays.
Out or stock order or pre-orders are possible to be shipped within two weeks.
RETURN POLICY
We’ll accept return requests for items that are unopened, unused, with the original tags still intact (when applicable). The product(s) must be in their original packaging, if applicable, in the same condition it was received.
We do not accept returns for sample size items, perishable items, intimate items, gift cards, downloadable products, and beauty items.
If you wish to return your item, we must receive your request within 30 days of the date you received your item.
REFUND POLICY
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
EXCHANGE
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email <theboomusa@gmail.com> within 30 days of receiving your product to begin the process.
FINAL SALE ITEMS
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded. Sample size products are not refundable.
INSURANCE
If you’re shipping an item over $75, consider purchasing shipping insurance with tracking to ensure it arrives. We can’t guarantee that we’ll receive your item.